Privacy Policy

1. Introduction & Overview

Dhinoja Global LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, store, use, and protect your data when you visit our website, interact with our AI smart talking systems, submit forms, or schedule an automated demonstration.

2. Information We Collect

When you communicate with our website, request a 30-minute demonstration, or engage with our 24/7 AI receptionist, we may collect:

• Contact details: Name, business email, mobile phone number, and physical business address.
• Business details: Business name, industry category, current monthly revenue, and specific automation challenges.
• Communication data: Voicemail recordings, SMS replies, and conversational transcripts processed by our AI assistant to fulfill appointment bookings and service inquiries.
• Technical analytics: IP address, browser type, device information, and interaction history.

3. How We Use Your Information

We utilize your information strictly to deliver, optimize, and secure our AI automation suite:

• To conduct requested 30-minute AI strategy sessions and live system demonstrations.
• To deploy 24/7 AI voice attendants, missed call auto-replies, and SMS review requests on behalf of your authorized business.
• To perform complimentary AI online footprint and local search audit diagnostics.
• To comply with regulatory standards and carrier messaging protocols (A2P 10DLC, TCPA).

4. SMS, Messaging & Automated Communication Consent

Dhinoja Global LLC may contact you across multiple channels to deliver our AI automation services, confirm bookings, and (where you have opted in) share relevant offers. Below is the complete information about how you can consent, the channels and message types involved, and how to manage or withdraw your consent at any time.

4.1 How You Provide Consent

Consent is always collected through a clear, affirmative action. You are never automatically enrolled in any messaging program. You may consent through any of the following methods:

• Web form opt-in checkboxes: Checking an explicit consent box on our booking, demo request, contact, or lead-capture forms (e.g., marketing/promotional, informational/non-marketing, and automated/AI-voiced call consent boxes).
• Keyword opt-in (SMS): Texting a keyword such as START, JOIN, YES, or a campaign keyword to our dedicated number to subscribe to a specific message program.
• Verbal / phone consent: Providing oral consent during a live call or to our AI voice assistant, which is recorded and logged as proof of opt-in.
• QR code & short-link opt-in: Scanning a campaign QR code or tapping a sign-up link that presents a clear consent disclosure before enrollment.
• Two-way conversational consent: Replying to a confirmation message to affirm you wish to receive the described message types.

Consent to receive marketing or promotional messages is never a condition of purchasing any goods or services. You may request a demo or contact us without opting into marketing messaging.

4.2 Channels We May Use

• SMS / Text message to the mobile number you provide.
• Automated, pre-recorded & AI-voiced calls (including ringless voicemail where permitted by law) for marketing or service purposes.
• Email for transactional confirmations and, where opted in, newsletters and promotional content.
• Direct messages (DMs) on supported social platforms and messaging apps (e.g., WhatsApp, Facebook/Instagram Messenger) where you initiate or consent to the conversation.
• Website chat widget for real-time assistance and follow-up.

4.3 Message Types You May Receive

• Promotional / Marketing: Service offers, discounts, product and feature updates, event invitations, and special announcements — sent only to users who have opted into marketing messaging.
• Transactional: Appointment confirmations, booking reminders, demo scheduling details, form-submission receipts, quote updates, and account or service notices. These are sent to facilitate a request you initiated and do not require marketing consent.
• Alerts: System status notifications, urgent service advisories, and time-sensitive account or security messages.
• Informational / Non-marketing: Educational content, AI audit results, and service-related updates that are not promotional in nature.

4.4 Message Frequency

Message frequency may vary. You may receive up to 4 messages per month per opted-in program, though actual frequency depends on your interactions, scheduled appointments, and the campaigns you have joined (e.g., demo reminders may be more frequent around a booked session).

4.5 Cost Disclosure

Messages & data rates may apply. Standard message and data rates from your mobile carrier may apply to messages you send or receive. Check with your mobile carrier for details on your messaging plan.

4.6 Opt-Out, Help & Manage Preferences

• STOP: Reply STOP to any message to unsubscribe and opt out of that messaging program. You may also text STOP to our number at any time.
• HELP: Reply HELP for customer support assistance and information about the program.
• UNSUBSCRIBE (email): Use the unsubscribe link in any marketing email or reply STOP to email-based programs where supported.
• Other channels: For DM/social or chat programs, use the platform's built-in opt-out controls or contact us directly to be removed.
• Withdraw consent anytime: You may also withdraw consent by emailing us or calling us using the contact details in Section 8. Opting out may end your participation in a program but will not cancel any transactional messages needed to complete a service you requested.

4.7 Carrier Liability

Wireless carriers and telecommunication service providers are not liablefor delayed or undelivered messages. Dhinoja Global LLC does not guarantee timely delivery of any message, which may be affected by network availability, carrier routing, signal strength, or device settings outside our control.

4.8 Age Requirement

You must be 18 years of age or older to consent to and use our messaging services. By opting in, you represent that you are at least 18 and are the owner of, or authorized user of, the phone number provided.

5. Data Security Measures

Dhinoja Global LLC implements industry-standard technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These security measures include:

• Encryption: Data is encrypted in transit using TLS/SSL protocols and at rest within our cloud infrastructure and CRM processing partner environments.
• Access controls: Role-based access restrictions limit data visibility to authorized personnel who require it to deliver and support your services.
• Authentication: Multi-factor authentication and secure credential management protect internal systems and administrative consoles.
• Monitoring & logging: System activity is monitored and logged to detect, investigate, and respond to suspicious or unauthorized behavior.
• Regular reviews: Security practices and vendor controls are reviewed periodically and updated to address emerging threats and regulatory requirements.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to safeguard your data in accordance with applicable laws and industry best practices.

6. Data Sharing & Third Parties

We do not sell, rent, or lease your private personal information to third parties or marketing brokers. Data is shared exclusively with trusted cloud infrastructure and CRM processing partners strictly necessary to operate our automation software.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. However, sharing of information to subcontractors in support of our services — such as customer service, technical support, and message delivery — is permitted, provided those subcontractors are bound by confidentiality and data-protection obligations consistent with this Privacy Policy.

7. Cookies, Tracking Technologies & Analytics

Dhinoja Global LLC uses cookies and similar tracking technologies to operate, secure, and improve our website and AI automation services. These technologies help us recognize your browser, remember your preferences, measure traffic, and understand how visitors interact with our content.

Types of technologies we use:

• Essential cookies: Required for core website functionality such as navigation, form submissions, and session management. These cannot be disabled as they are necessary for the site to operate.
• Analytics cookies: Used to collect aggregated, anonymized data on page views, visitor behavior, traffic sources, and performance so we can improve user experience and optimize our content.
• Preference & functionality cookies: Remember your settings (such as language or region) to provide a more personalized and efficient experience on return visits.
• Web beacons, pixels, & similar tags: Small transparent images or code snippets embedded in pages and emails that help us track engagement, measure campaign effectiveness, and deliver analytics.
• Third-party analytics & marketing tools: We may use trusted third-party platforms (such as website analytics providers and chat widgets) that set their own cookies or collect usage data under their respective privacy policies.

Managing & disabling cookies:

You can control or delete cookies through your browser settings at any time. Most browsers allow you to refuse third-party cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of portions of our website. Analytics tools we use, such as Google Analytics, may offer opt-out browser add-ons so you can choose not to have your visit data collected.

We do not use cookies or tracking technologies to collect sensitive personal data (such as health, financial, or government identifiers) and we do not sell tracking data to third parties. Data gathered through these technologies is used only for the purposes described in this Privacy Policy.

8. Contact Information

If you have questions or concerns regarding our privacy policies or data protection practices, please contact: